Posted 4 months ago
Location: Lagos, Nigeria
Employment Type: Full-Time
Salary: 150k – 200k
Job Summary:
SHOELAB NG is looking for a friendly and professional Front Desk Representative to serve as the first point of contact for our customers. You will play a key role in delivering exceptional customer service, managing orders, and ensuring a seamless experience at our shoe laundry brand.
Key Responsibilities:
- Greet customers warmly and assist with inquiries, order placements, and service explanations.
- Process customer orders, payments, and returns accurately using the company’s point-of-sale system.
- Coordinate with the cleaning team to ensure timely order fulfillment and customer satisfaction.
- Handle customer complaints or concerns professionally and escalate issues when necessary.
- Maintain accurate records of transactions, customer interactions, and inventory.
- Keep the front desk area clean, organized, and presentable.
- Promote SHOELAB NG services, loyalty programs, and special offers to customers.
Requirements:
- High school diploma or equivalent; additional qualifications in customer service or business administration are a plus.
- Proven experience in customer service or front desk roles (1-2 years preferred).
- Excellent communication and interpersonal skills.
- Proficiency in basic computer applications (e.g., MS Office, POS systems).
- Strong organizational skills and ability to multitask in a fast-paced environment.
- A professional appearance and a customer-focused attitude.
Benefits:
- Competitive salary and performance-based bonuses.
- Opportunities for career growth within SHOELAB NG.
- Employee discounts on SHOolab NG services.
- A vibrant and customer-centric work environment.
How to Apply:
Interested candidates should send their CV and a brief cover letter to careers@shoelabng.com with the subject line “Front Desk Representative Application.”