Customer Service & Support, Lagos
IT & Telecoms NGN 150,000 – 250,000 Negotiable Plus Commission
Job Summary
A customer care representative is responsible for providing support and assistance to customers, ensuring their needs are met and issues are resolved efficiently.
Minimum Qualification : Degree
Experience Level : Entry level
Experience Length : 1 year
Working Hours : Full Time
Responsibilities:
Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call-handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers.
Requirements:
Minimum academic qualification of a Bachelor’s degree in any related discipline
Minimum of 1 year of work experience
Must be computer literate, digitally savvy, and smart
Must be smart and can work under pressure
Ready to work remotely and in a shift system(day/night).