Customer Care Representative

Job Title: Customer Care Representative
Company: Parcels Mart – Leading Shipping and Logistics Company

Job Type: Full-time

Key Responsibilities:
1.⁠ ⁠Respond to customer inquiries via phone, email, and social media.
2.⁠ ⁠Resolve customer complaints and concerns in a timely and professional manner.
3.⁠ ⁠Provide accurate information on logistics services, pricing, and policies.
4.⁠ ⁠Process customer requests, such as package tracking and delivery updates.
5.⁠ ⁠Collaborate with internal teams (operations, sales) to resolve customer issues.
6.⁠ ⁠Identify and escalate complex customer issues to management.
7.⁠ ⁠Maintain accurate records of customer interactions.
8.⁠ ⁠Participate in customer feedback and satisfaction surveys.

Requirements:
1.⁠ ⁠Bachelor’s degree in Business Administration, Communications, or a related field.
2.⁠ ⁠3-5 years of customer service experience in the shipping and logistics industry.
3.⁠ ⁠Excellent communication, interpersonal, and problem-solving skills.
4.⁠ ⁠Strong understanding of customer service principles and practices.
5.⁠ ⁠Ability to work in a fast-paced environment and prioritize tasks effectively.

Desirable Qualifications:
1.⁠ ⁠Experience with customer relationship management (CRM) software.
2.⁠ ⁠Knowledge of logistics operations and processes.
3.⁠ ⁠Certification in customer service or a related field.

What We Offer:
1.⁠ ⁠Competitive salary.
2.⁠ ⁠Paid annual leave.
3.⁠ ⁠HMO benefit.
4.⁠ ⁠Additional monthly and quarterly performance-based incentives.
5.⁠ ⁠Opportunities for career growth and professional development.
6.⁠ ⁠Comprehensive training and support.
7.⁠ ⁠Dynamic work environment with a talented team.
8.⁠ ⁠Recognition and rewards for outstanding performance.

If you’re a customer-focused professional looking to join a dynamic team, please submit your resume and cover letter to enquiries@parcelsmartsolutions.com and copy adobi.ezeani@parcelsmartsolutions.com.
We can’t wait to hear from you!